You can report technical support issues via e-mail or by using The Sound Guy forum on kvraudio.com.

Most reported problems have been a result of using Backwards Machine with unsupported host versions. See our Requirements page for a list of supported host apps. Also see the Frequently Asked Questions page for answers to many of the more common questions.

Some known issues:

1. Some host programs capture mouse or keyboard events.
   
   If you can't enter the serial number because the host captures the number keys, you could try using another host app (even a demo or freeware app) for entering your serial number, and then return to your desired host app. Another workaround is to copy the serial number from the e-mail and paste it into the serial number entry field.
   
   Version 3 of Live has a built-in workaround. You can open the plug-in editor window as a normal window by shift+clicking on the editor icon. Then you will be able to enter the registration code and use other keyboard entry.
   

Please contact us if you encounter any problems. Information like OS version, host software versions, CPU type, RAM, motherboard, graphics card, etc. would be very helpful.

If you are testing in Mac OS X, it's good to know about crash logs. They are located in

~/Library/Logs/CrashReporter

(~ means your user home folder). If you experience any crashes, please look in there for the crash log for the host app that crashed and e-mail us the log. It can be very helpful.

For other tech support issues, read the Read Me file, and then contact The Sound Guy, Inc. or report the problem on The Sound Guy forum.

 

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