You can report technical support issues via e-mail or by using The Sound Guy forum on kvraudio.com.

Also see the Frequently Asked Questions page for answers to many of the more common questions.

Some known issues:

1. Currently, saved presets don't save the Host Tempo Sync status. If you load a saved preset or a sequence containing a saved preset, a workaround would be to manually click the Host Tempo Sync button.
   
   
2. In the Windows version, some of the preset descriptions don't quite fit in the Preset Descriptions window.
   
   
3. If you downloaded the Macintosh OS X version on or before 12/12/08 and SFX Machine Pro for RTAS doesn't show up in Pro Tools when you're running in a non-admin account, and the .dpm file shows up as a folder instead of a file, please download the installer again from the same URL. (We fixed an installer permissions problem.)
   

Please contact us if you encounter any problems. Information like OS version, host software versions, CPU type, RAM, motherboard, graphics card, etc. would be very helpful.

If you are testing in Mac OS X, it's good to know about crash logs. They are located in

~/Library/Logs/CrashReporter

(~ means your user home folder). If you experience any crashes, please look in there for the crash log for the host app that crashed and e-mail us the log. It can be very helpful.

For other tech support issues, read the friendly manual and then contact The Sound Guy, Inc. or report the problem on The Sound Guy forum.

 

SFX Machine home page