Tech Support
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You can report technical support issues via e-mail (preferred) or by using The Sound Guy forum on kvraudio.com.
See our Requirements page for a list of supported host apps. Also see the Frequently Asked Questions page for answers to many of the more common questions.
Some known issues:
- If you installed version 1.0.2 on 8/23 or 8/24/2011, Spectral Machine may fail the AU validation in Logic Audio because of a version number mismatch. This has been fixed in 1.0.2a. You'll probably need to manually remove the plug-in: Library/Audio/Plug-Ins/Components/SpectralMachine, then run the latest installer.
- There's currently a crash bug when running under Plogue Bidule. (Spectral Machine tries to allocate a large chunk of memory, and the request is refused, triggering an exception.) We are looking into a solution.
- Version 1.0.0 had a problem where the Spectral Machine installer overwrote SFX Machine Pro, and vice versa, because they shared the same identifier. This has been fixed in the latest version.
Please contact us if you encounter any problems. Information like OS version, host software versions, CPU type, RAM, motherboard, graphics card, etc. would be very helpful.
If you are testing in Mac OS X, it's good to know about crash logs. They are located in
~/Library/Logs/CrashReporter
(~ means your user home folder). If you experience any crashes, please look in there for the crash log for the host app that crashed and e-mail us the log. It can be very helpful.
For other tech support issues, read the friendly manual and then contact The Sound Guy, Inc. or report the problem on The Sound Guy forum.